Introduction
eCommnexus media private limited (“we” or “us”) is the owner of the website Starproxies (the “Site”), the Starproxies software platform (“the Software”) and any accompanying services, features, content and applications offered by us (collectively referred herein as the “Services”). We are concerned about your privacy and have designed this Privacy Policy in order to help you decide whether to use the Services.
This Policy is a legally binding agreement between you (“you” or “user”) and us. By accessing and using the Services, or providing information to us in other formats, you agree and accept the terms of this Privacy Policy as amended from time to time and consent to the collection and use of information in the manner set out in this Privacy Policy. We encourage you to review this Privacy Policy carefully and to periodically refer to it so that you understand it and its subsequent changes if any. IF YOU DO NOT AGREE TO THE TERMS OF THIS PRIVACY POLICY, PLEASE STOP USING THE SERVICES IMMEDIATELY AND WHERE RELEVANT UNINSTALL.
The definitions in the Starproxies Terms and Conditions apply to this Policy unless stated otherwise. IN ADDITION TO THIS POLICY, PLEASE REVIEW OUR END USER LICENSE AGREEMENT, WHICH IS INCORPORATED HEREIN BY REFERENCE, TOGETHER WITH SUCH OTHER POLICIES OF WHICH YOU MAY BE NOTIFIED OF BY USFROM TIME TO TIME.
The Information We Collect
When you use the Services we collect the following types of data from you:
Anonymous Information; We collect Anonymous Information about your use of the Services to allow us to provide the Services and constantly improve them, for security reasons and so that we can audit and track usage statistically, audit our affiliates and calculate payments to 3rd parties. Such Anonymous Information does not enable identification of individual persons, and it includes your approximate geo-location, hardware specifications, browser type and version, the date of the Software installation, the date of your last use of the Services, your operating system type, version and language, registry entries, your URL requests and respective time stamps.We do not make any efforts to reveal your identity through this information. We may also collect information that will help us understand whether your device is used at a given moment so we will not send it any requests.
Personal Information; is information that may be of a private or sensitive nature, identifies or may identify you. The Personal Information we collect and retain include your IP address, your name and email address in case you provide us with this information (for instance when you open an account or if you approach us through the “contact us” option), screen name, payment and billing information (if you purchase premium services) or other information we may ask from time to time as will be required for the Services provisioning. When you create an account on the Services you are able to do so by using your credentials with a designated third party website or service (“Third Party Account”), such as Facebook®. Doing so will enable you to link your account and your Third Party Account. If you choose this option, then a Third Party Account pop-up box will appear which you will need to approve in order to proceed, and which will describe the types of information that we will obtain from. Such information includes your Personal Information stored on this Third Party Account, such as user name, email address, profile picture, birthday, gender and preferences. We also treat any Anonymous Information which is specifically connected or linked to any Personal Information, as long as such connection or linkage exists, as Personal Information.
Other Information; As part of the Services nature and to enable browsing acceleration, information which is publicly accessible by other users that you have accessed may be accessed by those users from cached copy of this data from your device; Please note that when you interact with other websites and use Shifter, such websites may collect information about you. Shifter has nothing to do with such website`s data collection practices and such practices will be governed by their own privacy policies.
What is the Purpose of Collecting Your Information?
We collect the information detailed above in order to provide you with better services. Anonymous Information is collected for research and statistical purposes, for enabling us to further develop, customize and improve the Services, based on your preferences, uses and interactions with the Services, and to provide you with the most relevant additional services and offers.
In addition, our revenue model is designed so that the Services have 3rd party services implemented inside them for providing analytical services. Your Personal Information is collected for a few purposes. First, it enables us to provide you with a better user experience and more relevant features, capabilities, offers and marketing materials. In addition, it allows us to provide you with technical assistance and support, and replying to questions and concerns received from you.
How We Collect Your Information
In addition to the information provided by you (when registering or contacting us) we use various technologies to collect and store information such as cookies, pixel tags, web beacons and log files.
Cookies: A cookie is a small data file that is sent to your browser for record-keeping purposes, so the same website will be able to recognize you when you will be back. We use cookies to save your registration information and to recognize you when you are using the Services. We may also use cookies to help us, and our partners customize the content, experience, and advertisements provided to you on websites across the Internet. For example, when you access a web page, a cookie is automatically set by us, our service providers, or our partners to recognize your browser as you navigate on the Internet and to present you with information and advertising based on your apparent interests. Further, we use session ID cookies to enable certain features of the Services, to better understand how you interact with the Services and to monitor aggregate usage and web traffic routing on the Services. Session cookies are deleted from your computer when you log off from the Services and close your browser. Third party service providers or advertisers may also place cookies on your browser for their own purposes. You can choose any time whether to accept such cookies or not or to delete existing cookies from browser. However, if you delete such cookies, some of the Services may not be available to you.
Pixel Tags: A pixel tag is a type of technology placed on a website in combination with cookie to enable tracking activity on websites.
Web Beacon: A web beacon is technique used to track who is reading a web page or email, when, and from which computer.
Log Data: Log Data is a data that is automatically recorded by our servers when you use the Services. Log Data may include information about your device such as your IP address, browser type, the webpages you visit, the time spent on those pages, access times and dates, unique identifier that was generated for your device (if you use the Services from your mobile device then such identifier may be you mobile number). Such data is used by us in its aggregated form and is not combined with any Personal Information.
With Whom Do We Share Information
We do not share your Personal Information with third parties except as specifically consented by you pursuant to this Policy or if required by applicable laws or court order.
We share Anonymous Information with third parties, when this is required in order to provide, maintain or improve the Services. Such third parties may have access to your information only to the extant needed to provide such services. We may also share Anonymous Information with third parties for additional purposes, including for marketing, research and analytics purposes.
We may also share your Personal Information and other information in special cases if we have a good reason to believe that it is necessary to: (1) comply with law, regulation, subpoena or court order; (2) detect, prevent or otherwise address fraud, security, violation of our policies or technical issues; (3) enforce the provisions of this Privacy Policy or any other agreements between you and us, including investigation of potential violations thereof; or (4) protect against harm to the rights, property or safety of us, its partners, its affiliates, users or the public.
Direct Marketing
We may share your email address, if we have collected it, with our marketing partners and to use it ourselves for the purpose of providing you news and marketing offers. Out of respect for your right to privacy we provide you with an easy means to decline receiving email offers from us or from our affiliates and partners.
At any time, you can choose to no longer receive commercial or promotional emails from us by clicking on the “unsubscribe” link at the bottom of each email communication that we will send you. It may take up to 10 days for us to process such request. Even if you have unsubscribed from receiving promotional emails from us, we may send you other types of important e-mail communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements, administrative notices and surveys.
Please note that changing information in registration account or opting out of receiving promotional email communications will affect only future communications from us. If we already provided your information to a third party (such as a sponsor or affiliate) before you changed your preferences or updated your information, you may have to change your preferences directly with that third party as well.
Children`s Information
The Services are not directed or intended for children under 13 years of age. We do not knowingly collect or solicit Personal Information from individuals under 13 years of age. If you are under 13 years of age, you should not register or provide Personal Information through the Services. If we later obtain actual knowledge that a user is under 13 years of age, we will take steps to remove that user`s Personal Information from our systems. If you are the parent or guardian of a child whom you believe has disclosed Personal Information to us, please contact us at via email or support ticket so that we may delete and remove such childs information from our systems.
If you believe that we might have any information from a child under age 13, please contact us via email at support@starproxies.com
Security and Confidentiality
The collection and processing of Personal Information and Anonymous Information is aimed at providing you with the Services offered by us and to send you commercial information on products or services we think you may be interested in. We will store this information as long as it is reasonably necessary to attain the mentioned purposes and in accordance with any applicable legal or ethical requirement.
We use industry standard information security tools and measures, as well as internal procedures and strict guidelines to prevent information misuse and data leakage. Our employees and contractors access the information on a “need-to-know” basis and subject to confidentiality obligations.
The measures and procedures that we employ substantially reduce the risks of data misuse, but we cannot guarantee that our systems will be absolutely safe. If you become aware of any potential data breach or security vulnerability, you are requested to contact us immediately, and we will take all measures to investigate the incident and take preventive measures, as required.
Your Choices
We value your privacy and control over your personal information, and therefore you may notify us that you wish to either review your Personal Information or delete it. You can notify us by sending an email at support@starproxies.com. At all times you can choose not to allow us or any third party to collect data about you, or ask to view or edit Personal Information that is stored about you. You may also choose not to accept cookies, including cookies associated with our Services or third party services. To opt out of Google`s use of cookies you can visit Google`s Ads Settings. However, you should take into account that many of the Services or portion of them may not function properly if your cookies are disabled.
If you are a resident of California, United States, or of the European Union, you have the right to send us written request and ask a list of Personal Information categories that we may disclosed to third parties or to which we may gave access to third parties, and the details of such third parties. To exercise such right you may contact us via a support ticket addressing your issue.
Information Warranty Disclaimer
Notwithstanding anything else in this Policy, we are not responsible for the accuracy, correctness and security of any of the information we gather, store and disclose to you or to anyone else.
Change of Ownership
In the event of a change of ownership or control of all or part of Starproxies, including without limitation through acquisition, merger or sale, we reserve the right to transfer all or part of the Personal Information and Anonymous Information we store in our systems. You acknowledge that in the event of bankruptcy, insolvency or receivership, we may have no control over the use and transfer of your personal information.
Changes to this Privacy Policy
This Policy may be revised from time to time at our sole discretion, so please check it regularly. The last revision will be reflected in the “Last Updated” heading. Any change of this policy will be posted in the Site. Your continued use of the Services following any such changes will be considered as you consent to the amended privacy policy.
Contact Us
If you feel that your privacy was treated not in accordance with our Policy, or if you believe that your privacy has been compromised by any person, in the course of using the Services, please contact us via a support ticket our privacy officer shall investigate promptly.
This Terms of Service (‘TOS’) is an agreement made between StarProxies, C/O eCommnexus Media Pvt Ltd. whose website is found at http://www.starproxies.com (“Provider”) and Customer:
User: Customer is the person or legal business entity which has subscribed to the services of Provider (“Service” or “Services”). No other person is permitted to use the Service, whether by assignment, license, permission, or otherwise, on the part of Customer, or those who have gained unauthorized access via Customer to use Provider’s Services. Customer is a legal business entity, and only those who are authorized employees or agents of Customer may use the Services. Any attempt by Customer to permit use by third parties, who are not employees and/or agents, is a breach of this TOS. Terms governing Provider’s rights upon the occurrence of a breach is described in the paragraph under the heading “Breach”.
Accurate Information Pertaining to User: Customer must provide complete and accurate name of itself, billing address, billing telephone number, and credit card or debit card information. In the case of credit card and debit card information, the information to be provided must include, without limitation, the issuer of the card, card number, card security code/card verification value, and expiration date.
Term: Customer agrees to a month-to-month term for Services unless otherwise agreed to in writing, by electronic mail, by instant messaging, or electronically via Provider’s website. If the term for Service is month-to-month, the term is automatically renewed each month, unless Customer provides written notice of cancellation based on the terms provided below. If Customer has a term other than month-to-month, the term is automatically renewed for the same term, unless Customer provides written notice of cancellation based on the terms provided below.
Service Fees: Fees for Services ordered by Customer shall begin on the date of the order following Customer’s execution of electronic signature after having read and accepted this TOS, and the schedule of fees and other information found at Provider’s website, http://www.starproxies.com (“Website Information”), all of which are posted at Provider’s website at http://www.starproxies.com.
Cancellation: Provider requires, and Customer agrees, a written cancellation notice should be made for discontinuance or downgrades of Services. Failure to supply the requisite written notice of cancellation may result to continuous charges/billing. Notice of written cancellation by Customer is to be given via online customer portal located at http://www.starproxies.com/.
Refunds: Only smallest packages across all product type rendered by Provider are refundable within 24 hours of active service, except for other instances where Provider stated a different refund condition. This includes, but is not limited to: monthly or other periodic service fees. A written request should be made by Customer through online customer portal located at http://www.starproxies.com.
Refund Policy Conditions:
1 ) Please note if you are using our super dedicated proxies for nike purposes and get ban , you will be entitled for replacement only in the next billing cycle, as all of your nike proxies are checked beforehand. All sales for this category will be final and no refund is granted. It is your responsibility to use the proxies in right manner.
2) The above refund policy shall only be valid with our smallest dedicated , rotating or shared proxy packages within 24 hours trial period. So it is advised to use small packages if customer is seeking to test the proxies, you can always upgrade later or try the trial packages if there are any available for specific products.If you have already tested the smallest packages and then adding the higher amount packages and then contesting dispute/cancellation then it will be invalid and refunds will be not be granted according to our abuse and TOC policy which all customers adhere at time of signing up with package.
3) Refunds on smaller packages are allowed when customer wants to upgrade to higher packages. The refund amount would be subjected and calculated on pro rata basis upon usage of the respective packages.
4) No refunds are granted for rotating proxy packages if the use case is related to sneaker botting or copping.
Disputes: Customer seeking to resolve any billing error shall open an accounting ticket within thirty (30) days of an alleged billing error via the customer portal located at http://www.starproxies.com/. Without being limited by the preceding sentence, Customer agrees not to contest, seek reimbursement, chargeback or otherwise seek non-payment or reversal of any payment however made, without limitation, via credit card or otherwise for Services rendered. Any such action is a breach of this TOS. Terms governing Provider’s rights upon the occurrence of a breach is described in the paragraph under the heading “Breach”.
Non-Payment: All payments are due in full on the monthly or other periodic anniversary date, depending on the duration of Services agreed upon. Failure to remit payment for Services under this TOS on the monthly or other periodic anniversary date is a breach of this TOS. Provider may provide Customer with Services following a failure to pay, but is not obligated to, for two calendar days, including the anniversary date. Failure to remit payment by the third calendar day, which includes the anniversary date, shall result in termination of Services, without notice, to Customer, if not sooner terminated.
Medium of Payment: Payment shall be made on Provider’s website via PayPal or Stripe.
Payment: Any and all payments set forth in this TOS are the sole responsibility of Customer. No other person shall be responsible for payments or making payments to Provider.
Compliance with Laws: Customer agrees to abide by all laws, foreign and domestic, local, state, and federal.
Third-party Contents: Customer acknowledges that Provider may provide third party websites on Provider’s website, where such websites may provide information, videos, music, images, photographs, sounds, or other contents. Provider does not, directly or indirectly, endorse, agree, or otherwise support such websites or their contents. Customer agrees not to hold Provider liable or responsible for such contents or such websites.
Security of Customer Information: Customer understands and agrees that Provider cannot guarantee, assure, or promise that information or data of Customer held by Provider, transmitted during use via Provider’s servers (including, without limitation, any and all transmissions to and from Customer via Provider’s servers) or via Customer’s use of Service, will not be compromised by unauthorized access. Without limiting any right of Provider as set forth under the heading “Indemnity”, Customer holds Provider harmless in the event of any breach of security to Customer’s data or information as described in this paragraph.
Security of Customer’s Internet Protocol (“IP”) Address: Provider cannot guarantee, assure or promise that Customer’s IP address may not be compromised by third parties.
Age of Customer: Without limiting the provisions under the heading “Governing Law”, Customer warrants and represents that it has reached the age of majority of 18 years of age, or such other age of majority based on laws applicable to the Customer’s place of residence, and further represents and warrants that it has satisfied all other legal requirements for entering into contracts, including this TOS. In the event Customer has not reached the age of majority, Customer must exit Provider’s website without executing this TOS.
Indemnification: Customer agrees to indemnify, defend (attorney representing Provider shall be of Provider’s choosing and paid for by Customer), and hold harmless Provider, Provider’s affiliates, and each of Provider’s officers, directors, owners, attorneys, accountants, agents, and employees from and against any and all claims, demands, liabilities, obligations, losses, damages, penalties, fines, punitive damages, amounts in interest, expenses and disbursements of any kind and nature whatsoever (including all attorneys’ fees) brought by a third party against Customer under any theory of legal liability arising out of or related to Customer’s conduct, in tort, contract, infringement of third party’s rights of whatever nature or otherwise. Without limiting what is set forth under the heading “Assignment”, this provision under the heading “Indemnification” applies to any person or entity, whether or not authorized by Customer, who uses Customer’s user name, Internet Protocol address, i.e. IP address, or other Customer identifying information, to use the Services of Provider, Customer agrees that Provider may, but is not obligated to, at its sole discretion, select its own legal counsel, advance attorneys’ fees, all subject to reimbursement in full by Customer. This indemnification provision survives the termination of this
LIMITATION OF LIABILITY: Provider shall not be liable for failing to provide Service(s) resulting from any condition beyond its reasonable control, including, without limitation, governmental actions, governmental regulations, any acts of terrorism, armed military conflicts, earthquakes, fires, floods, natural disasters, other acts of God, labor conditions, power failures, Internet disturbances, and failures relating to computers (networks, software, and hardware), and telephone network or services. Provider shall not be liable to Customer for harm caused by or related to Customer’s use of Services or inability to utilize the Services unless caused by gross negligence or willful misconduct on its part. Provider shall not be liable for temporary unavailability of Services arising from Provider making maintenance, upgrades, or unavailability for other reasons. Provider makes no warranties, expressed or implied, including implied warranties of title, merchantability, fitness for any particular purpose, or non-infringement. Provider cannot guarantee and does not promise any specific results from use of Provider’s Services. Provider shall not be liable to Customer for lost profits (even if informed by Customer), direct or indirect, special or incidental, consequential or punitive damages, or damages of any kind whether or not known, made known to, or should have been known by Provider. Notwithstanding anything else in this TOS, the maximum aggregate liability of Provider and any of its employees, agents or affiliates, under any theory of law, whether sounding in tort, contract, or otherwise, shall not exceed the amount already paid by Customer for Services for the six months immediately prior to the occurrence of the event giving rise to the claim, provided that Customer has made full payment for that six-month period. In the event Customer has not paid for six months of Service, whether Customer’s use has been of a lesser duration or due to a failure to pay, the maximum aggregate liability of Provider is reduced proportionately. This provision on limitation of liability shall survive the termination of this TOS with Customer.
Assignment: This TOS may not be assigned by Customer. Any assignment is void. Customer is hereby informed that Provider may form a business entity, including, without limitation, a limited liability company. Upon such occurrence, Provider shall assign to such entity this TOS, Appropriate Use Policy (“AUP”), Website Information, Services, and all matters pertaining thereto.
Appropriate Use Policy: Provider’s AUP, which is posted at Provider’s website at http://www.starproxies.com/, is incorporated herein by reference and made a part hereof. Customer represents and warrants that it has read and understood the AUP in its entirety before executing this TOS. A breach of that policy is a breach of this TOS. A third-party abuse complaint received by the Provider linked to a Customer’s IP addresses will result in a $50 abuse processing fee charged to the customer and possible account termination at the Provider’s sole discretion.
Breach: A breach by Customer of any of the terms and provisions of this TOS, AUP, or Website Information, whether specifically stated therein as a breach, is a breach of this TOS. In the event of Customer’s breach, Provider, at its sole discretion, may terminate the Service immediately and seek redress as provided in this TOS. The remedies provided in this TOS are in addition to remedies available to Provider in law and at equity. Without limiting that which is set forth under the headings of “Refunds” and “Disputes”, in the event of a breach by Customer, there shall be no refunds, reimbursements, chargebacks, or otherwise.
Decline to Renew or Supply Additional Services: Without limiting any other provision in this TOS, Provider retains the right, at its sole discretion, to decline to supply additional Services to or renew Services with Customer.
Waiver of Rights: No failure to exercise, and no delay in exercising, on the part of Provider, of any right hereunder or at law or in equity shall operate as a waiver thereof. No modification or waiver of any provision of this TOS or AUP, or Website Information, nor consent to departure therefrom, shall be effective unless in writing, by electronic mail, by instant messaging, or electronically, and no waiver or modification shall extend beyond the particular case and purpose involved, and any waiver or modification does not constitute waiver as to Provider’s rights in the future.
Severability: In the event any term or provision in this TOS is found by a tribunal of competent jurisdiction to be invalid, the remainder of the TOS shall remain in full force and effect.
Headings: Headings are for ease of reference and are not made a part of this TOS.
Gender: The use of words, without limitation, such as, “he”, “she”, “it”, “they”, “his”, “hers”, “its”, or “theirs” shall include the masculine and the feminine, the singular and the plural.
Changes to TOS and other documents: Provider reserves the right to change at any time, without notice, the terms of this TOS, the AUP, the Website Information, or to add additional documents to its website. Provider will endeavor to provide notice to Customer of any changes or additions, but is not obligated to do so. Any notice which may be given will be given at http://www.starproxies.com/. Customer agrees to keep itself informed and to review regularly for any and all changes to this TOS, AUP, Website Information or other documents. Customer’s continued use of the Service following such changes constitutes consent to such changes.
Entirety of Understandings: This TOS, AUP, and Website Information embody are the understandings between Provider and Customer.
Read and Understood this TOS: Customer represents and warrants that it has read and understood this TOS in its entirety before executing this TOS.
Electronic Signature: Customer agrees and accepts the terms and provisions of this TOS, AUP, and Website Information by selecting “Complete Order” on Provider’s website. By selecting “Complete Order” on Provider’s website, Customer agrees that it has authorized Provider to bill Customer for Services.
Contact Us
If you feel that your privacy was treated not in accordance with our Policy, or if you believe that your privacy has been compromised by any person, in the course of using the Services, please contact Starproxies at: admin@starproxies.com and our officer shall investigate promptly.